FAQS

We’ve got a question you haven’t answered… what do I do?

No problem… send an email to us at info@apsetours.com and we’ll get back to you in 24 hours
Or call hotline +61404127058 (24/7) Line, Viber, What app, We chat

Back to Index

Perisher Beginner Lift Access & Lesson information

The following lifts are accessible with the beginner’s package.
Blue Cow: Early Starter, Pleasant Valley, Pony Carpet, Ski School Rope Tow, Terminal Quad
Perisher: Mitchell, Carpet 3, V8
Beginner lesson is for 2 hours & is available only at 9am at Blue Cow. Must be 10 years & above to attend a beginner lesson.

I

Back to Index

Snow Gear

Snow gear for example, ski jackets, bib & brace, snow gloves, eye wear etc not included in packages.
Beginner Packages Limited Lift Access & Lesson Conditions
Lift passes included in beginner’s packages have restricted lift access. Below are the lifts available for each snowfield.

Back to Index

Snow Conditions

APSE TOURS takes no responsibility for snow conditions on the day of travel or the availability of the hiring equipment & Ski Lift pass

Back to Index

Snow Pickup Locations?

Bookings are essential as APSE Tours will only pick up passengers from the stops where passengers are booked on a service.
Please let us know if you want to change the pick-up point by email info@apsetours.com we will get back to you within 24 hours.
APSE Tours does not have waiting policy for late departure during group booking ski lesson.

Back to Index

Can I bring Ski & Snow board?

You can bring own equipment or Hire equipment at Perisher resorts. Please be prepared of the time when you return the equipment must be at least 30 mins beforehand. Coach will depart on time.

Back to Index

I want to seating in the front?

Allocated seating is not available & seating is based on a first come first served basis.
Priority seating available extra Adult$10 pp, Child$10 pp pay up front or when you make a booking for the tours.

Back to Index

I want Ski Lessons for my Child?

Perisher Beginner package lesson only available for children 10 years & above bookings need to be arranged on the Perisher website booking early morning when you arrive at Perisher on that day.
payment by cash, all types of credit cards

 

Back to Index

I’m travelling with a small child, do I need to buy a seat?

All fares are subject to change without prior notice.
Adult – 18 years and over.
Child – Child fare applicable for 0 -12 years & must be accompanied by a paying adult (over the age of 18 years).
Infants fare available.

 

Back to Index

I’m disabled & pregnant– can I travel for Ski Tours?

We not allow travel with group ski day tours and ski overnight because our coach not suitable for disabled and long distance for pregnant.

 

Back to Index

I’ve forgotten to bring my ticket to the departure point. Can I still travel?

No problems. as long as you have suitable ID, to enable our driver to check you off the manifest.

 

Back to Index

I want to bring more Luggage & Extra Luggage

The company accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever. We recommend that personal travel insurance is obtained when making your travel arrangements.
The total amount of free of charge luggage per fare paying passenger is one suitcase (no more than 20 kgs) and one small carry-on bag can be taken on board the coach and must be able to be placed underneath the seat in front or above in the overhead baggage area.
Any carry-on bag that does not fit under the seat or overhead in the baggage area must be placed in the luggage area underneath the coach.
Additional luggage that exceeds the allocated luggage amounts is subject to additional charges $30 per luggage.

Back to Index

How do I get the cheapest fares?

The cheapest available fares are always available on the Internet as this keeps our costs low.

Back to Index

When I should be there for day tours?

Ski tours All coaches commence loading 15 minutes prior to departure at Avis world square is the last pick up.
We recommend passengers be at scheduled stops and check in luggage with driver 15 minutes prior to departure. APSE does not have a waiting policy for late departure

Back to Index

What happens if APSE Coaches cancel/delay a departure?

Occasionally events will happen beyond our control that may cause us to cancel or delay a departure. Eg. Snow/Ice.
A cancellation for any reason will allow you to reschedule your trip at no charge to you.
We’ll also request your understanding in these trying and unpredictable times.

Back to Index

Any group discount?

APSE Tours have policy booking as day travelling together for every 10 paid you get 11 tickets max 2 tickets for group travel to make sure that you travel on the same coach you need to book at least 72 hours before departure date.

Back to Index

Group Travel insurance?

APSE strongly recommend everyone to take out Personal travel insurance. Group insurance cover on the coach travel only.

Back to Index

I want to change a booking date after payment is complete?

All bookings can be changed by 8 days prior to the original scheduled departure time by calling our booking reservation +61 404 127 058 (24/7 Hrs.)
Changes to your pick up and drop off destinations can only be made by calling our booking reservation between 08:00am – 7pm 8 days
Failure to make a change to your booking 72 hours prior to the original scheduled departure time will result in your ticket & fare being forfeited.
All changes are subject to availability and a change of booking fee of $20 per booking.

Back to Index

Where i can buy travel insurance?

Australia Post office, Travel agency, online travel agency,

Back to Index

Can I get a refund when I miss the coach?

No show no refunds on that day or change of date. The best way to claim is keep APSE tax invoice and APSE ticket you can claim Travel insurance.
You should make sure your travel insurance covers all medical expenses for injury or illness, as well as theft of valuables, damage to baggage and cancellations or interruptions to flight plans – Comprehensive Travel Insurance approx. $25pp if you incl. winter sport approx. $105pp

Back to Index

Any Booking fee for the tours?

No booking fee by Credit card payment on the Phone or Website payment
Walk into the office will be 2 % credit card charge fee

Back to Index

I bought the ticket but want to get a refund of the tours?

All fares are Non-Refundable yet transferable to another date with more than 72 hrs. notice.

These tickets remain valid for 21 days only from date of issue. Please ensure you know the terms and conditions prior to the ticket purchase otherwise you may be disappointed.

Back to Index

I want to know the conditions of the APSE SKI seasons ticket pass AUD $799?

Departs every Fri & Sat unlimited travel we must at least have 48 hours’ notice for you to travel if you like day ski in July- Aug. You will be upgraded to Priority seating free of charge if available on the day you travel. ID Card required

Back to Index

How do I buy a ticket?

Here are the all ways you can buy an APSE TOURS ticket:
On-line before the time of departure – this is always the cheapest way.
On the coach, itself – once we’ve boarded all our customers with tickets, subject to availability we’ll accept walk-up fares.
Please note: Unlike on-line bookings, walkup fares are not discounted payment by CASH sales on-board. Please have the exact money for your travel.
By telephone +61 404 127 058 (24/7)
Our office 11:00 am – 6:00 pm Mon- Fri
In person from your local travel agent. Please note additional booking fees may apply.

Back to Index